Operations Control Center Supervisor

Job Summary:

Provides oversight over revenue transit service through supervision of transit staff assigned to the vehicle communications operations control center, plus all bus operators.

Essential Functions / Process Responsibilities include the following; other duties may be assigned as necessary:

Develops long and short-term plans, programs, goals, and objectives necessary to operate and maintain the Operations Control Center (OCC), and maintain peak operational efficiency. Recruits, trains and schedules staff for the continuous operation of the OCC. Works closely with the OCC system administrator in maintaining; and updating, CAD/AVL system related data. Develops and maintains business operations practices and procedures related to the operation of the OCC and the CAD/AVL system. Must maintain effective communications with other agencies and transit service providers participating in the regional CAD/AVL system. Makes hiring decisions for non-supervisory departmental support positions. Briefs senior management, client representatives, and corporate staff regarding departmental performance indicators and related operational issues. Other related duties as assigned.

Preferred Education and Experience:

Bachelor’s degree in Business, Management, or related field preferred, along with 5-10 years of documented progressive experience in a related supervisory capacity, or an acceptable combination of education and experience. Transit or transportation industry experience highly desired. Thorough knowledge of the CAD/AVL system and established CAD/AVL business operation procedures is required. Strong verbal and written communications skills required, plus exceptional organization, coordination, and interpersonal skills. Strong computer skills necessary, including proficiency in Word, Excel, and database management programs.

Additional Qualifications: Must maintain excellent motor vehicle record and hold a valid CDL.

Job Type: Full-time

Education: High school (Required)

To apply call (202) 991- 5595

RATP Dev is an equal opportunity employer.