The 2022 DC Circulator Customer Satisfaction Survey

The 2022 DC Circulator Customer Satisfaction Survey was conducted between October 27, 2022 and November 10, 2022 and collected information about DC Circulator rider satisfaction, travel behavior, service, safety, and more. The 2022 survey instrument was on paper, but could also be completed online via web address or QR code provided on the printed versions. 

2022 Customer Satisfaction Survey Results

Key Results:

  • An overwhelming majority of riders, 96%, would recommend DC Circulator to others. 
  • 75% of riders say DC Circulator’s low fare and multiple payment options make riding with us easy and affordable. 
  • Riders who use our amenities enjoy staying connected and keeping devices charged while riding DC Circulator. (PS: Did you know USB outlets are located under various seats throughout the bus.) 
  • The most common reason for taking DC Circulator is to commute to and from work. Other popular destinations included doctor’s offices, grocery stores, and entertainment attractions. 
Download Key Result Graphics here

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